Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]
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How to Write Effective Customer Satisfaction Surveys
June 30th, 2009 · No Comments
Tags: Project Management Process
Market Research – The Benefits
June 18th, 2009 · No Comments
If you conduct effective market research what are the things you can learn?
Tags: Project Management Process
Six Top Mind-Sets For Project Management Success And Beyond
March 26th, 2009 · 3 Comments
Most of us as project and program managers are constantly looking to improve ourselves, our performance, our skills, and our influence on our respective organizations. There are some trends at work that I think we can tap into that can help us to do all of these things and more. They can help us to move our careers to the next level.
Tags: Project Management Process
Thinking Your Way Through Tough Challenges – Not!
September 25th, 2008 · No Comments
When faced with a tough challenge, many of us find ourselves trying to "think our way through it". While thinking generally is a good thing, strangely enough, this approach often results in repetitive thoughts and mental dead ends. What is often missing is action and results, but we may not realize it.
Tags: Soft Skills
Unraveling Press Releases in the Web for Project Management
January 15th, 2008 · No Comments
When it comes to press releases, there’s not much difference between creating one for newspapers or magazines, or for the World Wide Web. What’s important is that you are able to maintain all of the important elements that should be present in an advertising copy. But more important is that the release is, in some way, newsworthy.
Tags: Project Management Process
Television: Past, Present, Future – and Project Communications Vehicle
November 23rd, 2007 · No Comments
Television is one of many possible project communications vehicles. Everybody loves it. I do, too absolutely! It has become a basic appliance necessary in every household in the world. Why? Because what appliance can make you happy, sad, angry, fall in love, experience all sorts of emotions there all at the same time? It has become the window to the world, and you can go places with just a push of a button. It has connected billions of people who would otherwise be different from each other. It has evolved from that black-and-white box to something as extravagant as a flat-colored screen.
Tags: Project Management Process
Top 10 Benefits to Earning a Certification
October 12th, 2007 · 1 Comment
Is it worth it for you to put in all of the work? Consider these 10 benefits , and if they apply to your situation, go for it!
Tags: Certification
PMP PDUs: Is Inexpensive and More Convenient a Bad Thing?
September 23rd, 2007 · No Comments
PMPs are professionals, and they are people! They have lives, families, expenses, times constraints, budgets… It is outrageous and hilarious that someone would criticize those who are providing an “easire” way to earn PDUs. I think it is great that there are options for PMPs to spend less money and time, and in more convenient ways, to earn their PDUs. Providers of services that come up with a better way are helping to SOLVE the problem!
Tags: Certification




