PMcrunch

In these challenging times, so many of our projects and programs are more challenging than usual. We are called upon to make tough decisions to solve difficult problems and to squeeze more out of every resource we have. How we face these challenges has more to do with our approach and attitude than anything else.

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Project management in one sense can be a pretty dry field. While it can be exciting professionally and emotionally, it also can be relatively mechanical in many ways and to many people. However, as I think about it, most things are actually that way. Most things can get to be ho-hum and humdrum. The difference I find is when we decide to do things with style. We add some class to our actions and become a different kind of project manager. Let me give you my thoughts.

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Most of us are familiar with the old story of the tortoise and the hare. They raced each other one day and the hare raced off to a rapid start, took a nap, and continued the race in a cycle of rapid sprints and long naps. By contrast, the tortoise plodded along slowly but steadily to the end of the race, albeit at a very slow pace throughout. In the end, the tortoise actually won. While slow and steady may win the race, the best teams make the most out of both the tortoise and the hare. Here are my thoughts.

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If you were like me, you have been on some projects over time where somehow it was not even apparent who the manager of the project was. Sometimes, there is no project manager. At other times, there is a technical lead. At other times, there is someone who calls themselves the project manager but they are not really a project manager at all. How can these situations be handled professionally?

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Often times, in the day to day course of business, as well as life in general, we resist certain conditions if they are not favorable in some way to us. I would call this less resistance to change and more a matter of not accepting the inevitable.

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Many project managers are in somewhat functional roles where they are not neccessarily in a typical leadership positions. By contrast, other project managers are in significant leaderhsip roles where they have been given direct responsibility of the outcome of significant projects.

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Few weeks ago, I wrote a post about leadership in a virtual world in which I stated the limitations to achieve top leadership when not being directly engaged on site. The idea was that if a manager is not on site with regular phase time with subordinates, customers, associates, colleagues, and other stakeholders, he or she is not at all being positioned for increased leadership responsibility.

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The learning curve was “invented” many years ago. It refers to the competitive advantage derived from having learned a great deal about a product, service, market, or other competitive factors along the way. The learning curve can be a tremendous source of competitive advantage to organizations that have rode it upwards, especially when compared to those who have not yet accomplished that learning.

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Whatever performance review system is in place, the important thing for project management is that the line organization that holds ultimate responsibility for the project should be the primary input and judge of a project manager’s performance. Performance evaluation is often difficult in matrix-type organizations, such as those that include a PMO. Let’s take a look at some of the challenges.

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Basic project management teaches us that quality is defined by meeting requirements, but not exceeding them. If we deliver more than what the customer asked for, it is considered to be gold plating – a bad thing. The premise is that there is a balance as per the triple constraint among quality, cost and schedule, and that it is the job of the project manager to manage that balance. In these tough times, however, how can a project manager produce excellence and in essence exceed customer expectations without gold plating?

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