PMcrunch

Project Management, Six Sigma, Business Analysis, and ITIL all provide domain frameworks, all have associated business certifications, all live largely in the ‘business’ versus technical realm, and all have a strong process orientation. But what does that mean to business professionals and organizations? Here are some thoughts on implications based upon the ITIL framework.

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Often on our projects there is none a perfect match between the talents of our team and the challenges of the project. We do the best we can to match capabilities and prior experience to the needs of our current projects but as reality has it each project is unique. We try to “are the best athletes” but invariably there are going to be some gaps in the skills required. [tag-tec]“Just in time learning”[/tag-tec] can be the answer to these issues.

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Why bother? The life blood of any business is good customer service. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care [...]

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The benefits of conducting an annual employee survey is widely accepted but many organizations have been put off by the amount of effort those annual surveys take to deploy.

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Tough challenges demand detailed analysis and affective decision-making. However, almost always it takes time to turn around a bad situation. While we all know that it will take time for the worldwide economic turmoil to iron itself out, recent stock market surges demonstrate and the reaction of investors to those surges illustrate how mindsets can be changed almost overnight.

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I am struck by one common thing called Integration Across Disciplines. I think this is one of the most important concepts in project management, and even more so in program management.

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Frequently, in our projects, especially those of technical nature, we are confronted with the opportunity to analyze various possible solutions. In this process, it is critically important to understand all aspects of cost related to each alternative. A potential trap is to simply compare price. Oftentimes, price is only one very small aspect of the cost of going with a particular product or service.

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In today’s economy, managers of all kinds are under pressure to right-size their businesses or business units. With the contraction of the economy, sales decreases trigger the need for rethinking, resizing, and reshaping throughout any organization. Projects and programs are no different. Let’s take a look.

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Change and pain are interrelated in a couple of ways. First, I think we have all heard many times over that change can be painful. On the other hand, oftentimes, change requires pain. Pursuing this idea a little further, oftentimes people are not willing to change unless they are experiencing enough pain. How can we leverage this idea on our projects and programs?

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Project and program management are all about change; so how can we leverage the vast amount of knowledge out there about change? One way to do this is to begin to think about change as a process and then seek to learn from there. It is our job as change agents to help people through the process of change. One way to do this is to understand the Virginia Satir Change Model (VSCM).

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