PMcrunch

The learning curve was “invented” many years ago. It refers to the competitive advantage derived from having learned a great deal about a product, service, market, or other competitive factors along the way. The learning curve can be a tremendous source of competitive advantage to organizations that have rode it upwards, especially when compared to those who have not yet accomplished that learning.

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While many project and program managers work on large multi-year projects, many of us also work on small to medium sized projects. In fact, while many of these small to medium sized projects last anywhere from weeks to months, larger projects and programs consist of a series of these small to medium sized projects. Let’s take a look at one of the most common problem solving techniques available for getting into rapid-action mode on these fast-moving projects.

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Whatever performance review system is in place, the important thing for project management is that the line organization that holds ultimate responsibility for the project should be the primary input and judge of a project manager’s performance. Performance evaluation is often difficult in matrix-type organizations, such as those that include a PMO. Let’s take a look at some of the challenges.

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Basic project management teaches us that quality is defined by meeting requirements, but not exceeding them. If we deliver more than what the customer asked for, it is considered to be gold plating - a bad thing. The premise is that there is a balance as per the triple constraint among quality, cost and schedule, and that it is the job of the project manager to manage that balance. In these tough times, however, how can a project manager produce excellence and in essence exceed customer expectations without gold plating?

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In today’s crazy times, there are cuts and changes effecting all people everywhere. Many of us have seen projects cancelled. Others have actually lost jobs. Some have suddenly seen thier long stable situations turned upside down by a buyout or downsizing or reorganization. The key in dealing with this, I think, is to thirst for the future and not hunger for the past.

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By definition all projects must come to a close. This definitive ending to the project represents the end of the project management process, but that end also signifies a new beginning. Successful execution of the closing process within a project helps to ensure that the value of the project is realized.

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Though I have not heard it made official all indications are that we are in recession. This appears to be not just for the United States but for much, if not most, of the rest of the world. The cause of this recession, of course, is the credit crunch and all issues surrounding that. So the big question is, “What can project and program managers do to cope with this recession?” I have some thoughts, and for reference have tapped into ideas of Jack and Susie Welch.

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Leaders must be able to depend on their people — especially the commitments they make. Projects and programs are built on estimates from the people we depend upon. When there’s a pattern of delay, or poor estimates, intervention is required.

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Project teams, project oriented organizations, and project management offices have an unusually strong opportunity today for building highly motivated project teams. The reason for that is projects sit at the center of a new evolving organizational structure.

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There is no doubt about it we are in tough economic times. The current woes on Wall Street are only the most recent evidence of our collective economic difficulties. So the big question is how do project and program mangers cope with these difficult times. Many fear the loss of jobs and extended time away from work. This includes team members, it can include stake holders, it can include the project and program managers themselves. It is this fear that is one of the important keys to coping with difficult times.

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